Live Chat

We know that it is hard to talk about everything that is happening to you. The fact that you are communicating with us it’s the first and most important step.

If you are getting in touch with us, we promise that:

You will not be judged
Strict confidentiality will be kept
• You will be communicating with professionals
• We will support you in taking safe decisions about you and your children

This helpdesk is NOT an emergency service

If you believe that you are in immediate danger, call the police or send a free of charge text (SMS) to 100, making sure that you mention:
a) address
b) your full name
c) a description of the emergency
(eg. “my life is in danger”, “my husband is violent towards me”)

Helpdesk’s hours are Monday to Friday 10:00-16:00

If the live chat is busy,
please keep trying.
You can also send us an e-mail.

Discover useful links to other
organizations which can provide
information and support.


Women who experience gender-based violence need your support